General Business Edition: Elevating Core Business Operations
The General Business updates in Acumatica 2024 R2 focus on streamlining finance, payroll, CRM, and case management workflows. These enhancements reduce manual work, improve accuracy, and offer businesses powerful new tools to manage operations.
Finance Module Enhancements
Acumatica’s finance updates automate financial processes, improve data accuracy, and reduce errors in everything from reconciliation to credit card processing.
- Approval of Reconciliation Statements: Automate the approval of reconciliation statements to ensure tighter control and compliance with audit requirements.
- Use Case: Finance teams managing frequent audits can now automate their reconciliation approval workflows, ensuring compliance without manual bottlenecks.
- Technical Details: Custom workflows can be created in the new “Approvals” tab within the reconciliation object.
- Level 3 Credit Card Processing Support: Businesses processing large volumes of credit card payments can now provide Level 3 transaction data to reduce processing fees.
- Use Case: Distribution companies processing credit card payments for international shipments can now save on fees by leveraging Level 3 support.
- Technical Details: This feature requires additional data, such as Commodity Codes, in the Packaging tab of the Stock or Non-Stock Items form.
- Loading Bank Feeds from Files: Import bank transactions from file-based sources when direct integration isn’t available.
- Use Case: Businesses working with international banks can now import financial data directly from files without worrying about direct integration.
- Technical Details: Bank transactions can be loaded from files, including those stored in an SFTP folder. A Test Mode is available for mapping transactions before import.
- Auto-Matching of Bank Transactions: Match receipt bank transactions to debit adjustments automatically, streamlining reconciliation.
- Use Case: Finance teams processing numerous transactions can save time by using automated matching tools for debit adjustments.
- Technical Details: The Process Bank Transactions form now supports auto-matching for receipt bank transactions.
- Predefined Automation Schedules: Preconfigured schedules automate daily tasks like credit card payment validation.
- Use Case: Teams can save time by automating routine tasks like validating card payments on a daily schedule.
- Technical Details: The Validate Card Payments form now supports automation schedules for daily synchronization.
These updates make finance operations more efficient, accurate, and ready for audits, minimizing manual work and errors.
Payroll Enhancements
Acumatica has made payroll management easier with new mid-period compensation handling for salaried employees.
- Mid-Period Compensation for Salaried Employees: Automatically calculate compensation for salaried employees hired, terminated, or adjusted mid-pay period.
- Use Case: This feature simplifies payroll for companies that frequently hire or terminate employees mid-pay period.
- Technical Details: Acumatica automatically calculates compensation based on the number of days worked during the period, ensuring accuracy.
This update helps businesses handle payroll changes without manual calculations, reducing errors and improving payroll efficiency.
CRM and Case Management Enhancements
The CRM and case management updates streamline customer service processes, improve communication workflows, and ensure that service-level agreements (SLAs) are met.
- Case Commitment Inquiry Forms: Track case commitments and SLA response times more effectively.
- Use Case: Service teams managing multiple support cases can now ensure deadlines are met and SLAs are consistently achieved.
- Technical Details: Enhanced response time statistics are available in case commitment inquiry forms, linking all activities within a case.
- Enhanced Email Template Placement: Control where email templates are inserted when communicating with customers.
- Use Case: Customer support teams handling high volumes of emails can now control template placement for improved efficiency.
- Technical Details: Users can choose to insert email templates at the beginning, end, or as a replacement in their communications.
These updates ensure better customer relationship management, helping businesses stay on top of customer interactions and SLAs.